Order Processing

All Rapid Soaker orders are processed within 1–3 business days of payment confirmation. You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation with tracking details once your package is dispatched.

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Timeframes

Tracking Your Order

Once your Rapid Soaker order has shipped, you'll receive a tracking number by email. You can use this number to track your package directly on the carrier's website.

Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

Customs & Import Duties

Rapid Soaker ships internationally and some orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in our prices.

We recommend checking your country's import regulations before placing an order if you are unsure whether duties apply.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us. We will investigate with the carrier and work to resolve the situation as quickly as possible. In cases where a package is confirmed lost, we will reship your order or issue a full refund.

Incorrect Address

Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at support@rapidsoaker.com. We can update the address before dispatch, but we cannot reroute packages once they have been shipped.