Refund Policy
Refund Policy
We stand behind every blaster we sell.
30-Day Satisfaction Guarantee
If you're not happy with your Rapid Soaker for any reason, contact us within 30 days of delivery and we'll make it right — refund, exchange, or replacement.
How to Request a Return
Contact Us
Email us at support@rapidsoaker.com with your order number and the reason for your return. We aim to respond within 24 hours.
Get Your Return Authorisation
Our team will review your request and send you a Return Authorisation (RA) number along with return instructions. Do not send items back without this.
Ship the Item Back
Pack the product securely and ship it to the address provided. We recommend using a tracked service as we cannot be responsible for lost return shipments.
Receive Your Refund or Replacement
Once we receive and inspect the returned item, we'll process your refund or dispatch your replacement within 5 business days.
What Can Be Returned?
✓ Eligible for Return
- Items received damaged or faulty
- Wrong item delivered
- Unused items in original packaging
- Items not as described on our website
- Orders not received within 30 days of dispatch
✗ Not Eligible for Return
- Items returned after 30 days of delivery
- Damage caused by misuse or neglect
- Items missing original packaging
- Products modified or tampered with
- Change of mind after product is used
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the returned item. Please note that your bank or card provider may take additional time to post the refund to your account.
If your refund is approved but you haven't seen it after 10 business days, please contact your bank first. If the issue persists, reach out to us and we'll investigate.
Exchanges
If you'd like to exchange your item for a different product or colour variant, please mention this when you contact us. We'll do our best to accommodate your request based on current stock availability. If the desired item is unavailable, we'll issue a refund instead.
Faulty or Damaged Items
If your Rapid Soaker arrives damaged or stops working within 30 days of delivery, please contact us immediately with photos of the issue. We will arrange a free replacement or full refund — no need to return the item in most cases.
For faults occurring after 30 days, please still get in touch as we assess warranty claims on a case-by-case basis and always aim to find a fair resolution.
Return Shipping Costs
If you are returning an item due to a fault, wrong item, or our error, we will cover the return shipping cost. For change-of-mind returns, the customer is responsible for return postage.
Need help with a return? We'll sort it out quickly.
Start a Return