1. Information We Collect

When you place an order or interact with our store, we may collect the following types of information:

• Contact details – name, email address, phone number
• Shipping information – delivery address and billing address
• Payment details – processed securely via our payment provider; we do not store card numbers
• Device & browsing data – IP address, browser type, pages visited, and referral source
• Order history – products purchased and communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Send promotional emails (only if you opt in)
• Improve our website and product offerings
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Shipping carriers – to deliver your order
• Payment processors – to handle secure transactions
• Analytics providers – to understand site performance (e.g. Google Analytics)
• Legal authorities – if required to comply with applicable law

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart, understand how you found us, and personalise content. You can disable cookies in your browser settings, though some features may not function as intended.

5. Data Retention

We retain your personal information for as long as necessary to fulfil your order and comply with legal requirements. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

7. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

8. Children's Privacy

Our products are intended for use by children but purchases are made by adults. We do not knowingly collect personal information from anyone under the age of 16 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated date. We encourage you to review this policy periodically.